Pete Cooper's next speaking engagement is at the Retail Financial Services Thailand conference, 19-20 July 2010.

He will be presenting the topic:

Customer Contact In Banking and Finance
What Customers Expect and How You Can Deliver More

- Understand how customers want to communicate with your organisation
- Appreciate the importance of the contact center as part of your total operation
- Look into new technologies to improve both efficiency and service
- Use better communication to improve sales and increase customer loyalty

Download the full conference program